Experience the future of customer support with AI-powered ticket classification, smart response suggestions, sentiment analysis, and predictive analytics. All while maintaining complete control with a one-time purchase and full source code access.
Comprehensive Feature Set
Advanced Ticket Management
- Advanced filtering, sorting, and custom views (Grid/List toggle)
- Custom fields builder for industry-specific requirements
- SLA tracking with automatic escalation and breach alerts
- File attachments with drag-and-drop support
- Private internal notes and team collaboration tools
- Complete audit trail and activity logging
- Bulk operations for mass ticket updates
- Priority, status, and department-based routing
Real-Time Communication
- Modern, responsive chat interface with real-time updates
- Multi-conversation management with conversation templates
- Rich text formatting, emojis, and file sharing
- Chat history connected to customer profiles
- Automated responses and conversation automation rules
- Mobile-optimized chat experience
- Integration with ticket system for seamless handoff
- Agent availability status and typing indicators
Knowledge Management
- Rich text editor with media support for knowledge articles
- Advanced search with AI-powered suggestions
- Categorized FAQ system with easy management
- Blog platform for announcements and updates
- Customizable front-end pages and themes
- Multi-language support for global audiences
- Article versioning and approval workflows
- Analytics on article views and effectiveness
Analytics & Reporting
- Interactive dashboards with real-time data updates
- Custom report builder with export capabilities
- Agent performance metrics and productivity tracking
- Customer satisfaction scores and feedback analysis
- SLA compliance monitoring and breach reporting
- Ticket volume trends and forecasting
- Response time analytics and optimization insights
- Revenue impact tracking and ROI analysis
User & Organization Management
- Role-based access control with granular permissions
- Multi-tenant organization management
- Department-based ticket routing and assignment
- User activity tracking and audit logs
- Custom user fields and profile management
- Bulk user import/export capabilities
- SSO integration support
- Advanced user search and filtering
Productivity & Automation
- Smart automation rules with AI analysis
- Advanced email integration (IMAP) with email-to-ticket conversion
- Canned responses and conversation templates
- Department and team management with workload balancing
- Multi-language support with 15+ languages and RTL
- Mobile-first responsive design with PWA capabilities
- Enterprise-grade security with comprehensive audit logging
- Integration with Slack
